Privacy Policy

Effective Date: 11/12/2025
Website: [www.exospa.com] (“Site”)
Owner: EXO LLC (“EXO”, “we”, “our”, or “us”)

1. Overview

This Privacy Policy explains how EXO collects, uses, discloses, and protects your personal information when you visit our website, book a service, purchase a membership, or otherwise interact with us.
By using this Site, you agree to the collection and use of information as described below.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Name, phone number, email address, and billing information when you book a service or make a purchase.
Health information voluntarily disclosed on intake or consent forms to ensure safe and personalized treatments.
Account details if you register for memberships, subscriptions, or online access.

b. Automatically Collected Data

When you visit our Site, we may automatically collect certain information such as:

IP address, browser type, device information, and operating system.
Pages you visit, time spent on the Site, and referring website.
This helps us improve our Site and user experience.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze traffic, remember preferences, and improve our services.
You can modify your browser settings to decline cookies, but some parts of the Site may not function properly without them.

3. How We Use Your Information

We may use your information to:

Process bookings, memberships, and payments.
Provide customer support and respond to inquiries.
Send booking confirmations, appointment reminders, or relevant service updates.
Improve our website, offerings, and customer experience.
Send promotional messages, offers, or newsletters (you may opt out at any time).
Comply with legal or regulatory obligations.

4. How We Share Information

We do not sell your personal information.
We may share your data only with:

Trusted service providers that help us operate our website, process payments, or send emails (e.g., Wix).
Legal authorities when required by law or to protect our rights and the safety of others.
Affiliated entities within the EXO brand for operational purposes, such as EXO Massage Therapy or future EXO locations.

All third-party providers are required to keep your information secure and use it only for authorized purposes.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.
However, no online transmission is ever completely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy — including legal, accounting, or reporting requirements — unless you request deletion.

7. Your Rights and Choices

You may:

Request access to, correction of, or deletion of your personal data.
Opt out of receiving promotional emails.
Withdraw consent to data processing, where applicable.

To make such a request, contact us at [insert contact email].

8. Children’s Privacy

Our Site and services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors. If you believe your child has provided us with information, contact us immediately for removal.

9. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites.

10. Updates to This Policy

We may update this Privacy Policy periodically.
The revised version will be posted on this page with a new effective date.
Continued use of the Site after changes means you accept the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at: